Privacy Policy
Last Updated: January 2026 · Hezitt Healthcare Services Private Limited
1. Our Commitment to Patient Privacy
Hezitt Healthcare Services Private Limited ("Hezitt Health") respects the privacy of our patients and visitors. When you seek medical guidance, hospital quotations, or second opinions through our platform, you trust us with sensitive personal and clinical data. We adhere to rigorous global data security standards to protect your health records.
2. Information We Collect
- Contact Information: Patient name, email address, WhatsApp/mobile number, and country of residence.
- Medical Information: Diagnostic summaries, medical scan reports (MRI, CT, biopsy, pathology), current symptoms, doctor notes, and treatment history provided voluntarily by you.
- Travel Coordination Data: Passport copies and attendant details required solely for generating official Hospital Medical Visa Invitation Letters.
3. How We Use Patient Data
Your medical and personal data is used strictly for:
- Sharing with accredited partner hospital international desks to prepare accurate treatment plans and cost estimates.
- Communicating clinical reviews and appointment schedules with you via WhatsApp, phone, or email.
- Assisting with embassy medical visa invitation documents and airport logistics.
We Never Sell Data: Hezitt Health does not sell, rent, commercialize, or trade patient personal information or clinical records to third-party advertisers or data brokers under any circumstances.
4. Data Compliance & Regulatory Standards
Compliance frameworks governing patient records and medical confidentiality.
Hezitt Health aligns its digital operations with international medical data privacy standards and national healthcare regulations:
- Digital Personal Data Protection (DPDP) Act 2023 (India): We process patient personal and diagnostic data strictly on the basis of explicit patient consent for hospital quotation and treatment coordination.
- HIPAA-Aligned Confidentiality: Clinical information, laboratory findings, radiological reports (DICOM/PDF), and surgical history are handled under strict confidentiality protocols adhering to healthcare privacy principles.
- End-to-End Encryption: All communications and uploaded medical documents are transmitted via 256-bit SSL/TLS encrypted channels with role-based access restricted solely to assigned care coordinators and examining hospital doctors.
- Right to Erasure & Portability: Patients have full autonomy to request immediate, permanent deletion of their medical files, scan reports, and contact records upon case resolution or at any stage of coordination.
5. Patient Rights & Access
You retain complete ownership of your personal and health data. You have the right to request a complete copy of your records, modify inaccuracies, revoke medical report sharing permissions, or demand permanent data deletion from our systems by contacting our Data Protection Officer.
Data Protection Officer
Direct data inquiries to: info@hezitt.com
